Product
Sequoia makes it possible for companies to operate efficiently and securely at a competitive cost by automating IT management processes.
Sequoia gives the customer three model options to choose from namely: Closely Coupled; Link Customer and Remote Customer, as illustrated below:
Sequoia implementation Models:
Central Service management environment
Closely Coupled
Customer is monitored and managed from the central Sequoia leveraged environment.
Linked
Customer
Customer is monitored from within the customer network and uses the leveraged Sequoia systems for Servise Desk, IT Asset management, Software Asset Management and Services Catalog
Remote Customer
The full model gets implemented onsite but gets managed from Sequoia centrally
Sequoia provides an alternative software delivery model that extends the boundaries of traditional offerings.
The service models includes:
- Ready-To-Use infrastructure
- Seamless integration
- Automated best practice processes
- ITIL v3/v4 maturity
- Quick time to value
- Painless upgrades
- Zero maintenance headaches
- Access to the latest features
- A system managed by the experts
- Guaranteed service delivery
- Various deployment methods to meet your requirements
- Data remains in country
- Unique customer specific onboarding and processes
- Affordable subscription pricing
Sequoia IT Management as a Service takes care of the day-to-day administrative and operational tasks associated with service management environments and providing the flexibility to adapt quickly to changing environments and technologies.
Product overview
In a world of digital transformation and the burgeoning application economy technology is mission critical to the effective running of every business. It is essential to have an IT services provider that delivers differentiated competitive advantage and is capable of working in partnership with you with a single focus – to improve your service to your customers. Moreover, seamless interactions with all stakeholders including employees and partners are key to supporting the agile demands of business today.
Sequoia IT Management as a Service model is made up of various services underpinned by the world’s leading Information Technology Service Management (ITSM) vendors.
Sequoia service delivery model ensures that the solution is:
- Right-sized for your specific requirements
- Available when and where required
- Balanced to contain costs
- Designed to reduce business risks
This is achieved by:
- The use of proven industry processes – Sequoia is ITIL V3/4 certified
- Offering a monthly consumption, lisence based, model
- A highly experienced and skilled IT Management team
- A proven Track record – Customer References include SAA, SARB and Injazat Data Systems