Infrastructure management
Infrastructure Management
With Infrastructure Management, you can start leveraging a solution that delivers the end-to-end visibility needed to proactively optimise service levels and support agile operations. It enables you to manage the performance of: physical and virtual servers; applications; networks; storage devices; databases; end-user services; cloud and big data environments—all through a single view and architecture. With this visibility, your organisation can not only speed mean time to resolution, but commence with planned management of service levels and pre-empting issues before they have any impact on the end-user experience.
By leveraging a single, unified solution that offers complete infrastructure coverage, your organisation can stop having to rely on dozens of disjointed point tools. Consequently, you can quickly streamline administration and effectively support the delivery of new services, applications and technologies. Linux® servers, Microsoft Azure, Microsoft SQL Server, Microsoft Windows® servers, Oracle databases, salesforce.com and VMware.
Key benefits and results
Speed issue resolution. Provides insight into service quality and performance, so administrators can proactively optimise the end-user experience.
Reduce cost and complexity. Eliminates the expense and effort associated with maintaining multiple platforms.
Speed application innovation. Enables IT teams to more effectively support agile operations and DevOps initiatives.
Adapt to evolving requirements. Supports more than 140 technologies and systems and more technologies are added often.
Key Features
Unified views and dashboards. Delivers unified, out-of-the-box dashboards and custom views that provide visibility into all of the organisation’s IT systems, networks and services.
Predictive analytics. Helps pre-empt issues and highlight them thus preventing damage to the user experience.
Business metric monitoring. Enables aggregation of IT and non-IT data sources to provide holistic views of critical business services that affect customer experiences.
Multi–tenancy support. Multi-tenant architecture allows you to efficiently scale and personalise service offerings for any number of clients.
Availability Management
Availability Management establishes the availability requirements of your business, then plans, measures, and manages availability of the IT Infrastructure to improve overall service delivery quality and consistency. By anticipating and minimising failures, Availability Management can help identify, analyse, and reduce risks in line with your business needs.
Following the ITIL definition of Availability Management, our solution incorporates methodologies, practices, and tools to assist your ability to maintain specific business operational levels across the infrastructure. Your systems management capitalizes on the forward-thinking analysis and plans necessary to assist in minimizing the probability and impact of service interruptions.
At its core, Availability Management is planning for the expected and preventing business disruptions by employing both reactive and proactive activities. We report and analyse the availability statistics, assess the impact of changes in the IT environment, recommend improvements, and collaborate with you to manage IT steady state and growth. A key output from Availability Management is the identification of issues requiring Problem Management before they develop into a business disruption event.