Sequoia IT Solutions

Sequoia delivering peace of mind

PROVEN

RELIABLE

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INTEGRATED

AUTOMATED

BEST IN CLASS

The IT Landscape is changing…

The application economy has changed our lives and the business landscape forever. Traditional business channels are being usurped by on-line and mobile. Applications are the face of business and today’s customer does not give second chances. The pace of business, coupled with continuous change creates unparalleled challenges for IT.

In the application economy customer service is paramount and your customers’ perception of your service is a direct reflection of the quality of your IT services! Traditionally every CIO’s nightmare has been: “How do I manage our IT infrastructure and ensure we deliver world class services that support and keep pace with, the ever changing demands of the business whilst at the same time leveraging technology to take advantage of the opportunities of the application economy?”

SEQUOIA IT Management as a Service capabilities is the solution. Quite simply, it’s a new way of running your IT business where you are freed to focus on business outcomes while we take care of your IT.

We call this “CORE vs CHORE”

We make the best companies better.

What is IT Management as a Service from Sequoia?

Sequoia IT Management as a Service provides the infrastructure, application monitoring and service management capabilities needed to underpin an efficient and cost-effective IT Management operation.

Sequoia is an alternative software and service delivery model that extends the boundaries of traditional offerings. Sequoia includes:

Ready-To-Use infrastructure
Seamless integration
Automated best practice processes
ITIL v3 maturity
Quick time to value
Painless upgrades
Zero maintenance headaches
Access to the latest features

Managed by experts
Guaranteed service delivery
Various deployment methods to meet your requirements
Data could remain in country
Unique customer specific onboarding and processes
Affordable subscription pricing

We take care of the day-to-day administrative and operational tasks associated with your service management environment giving you the flexibility to adapt quickly to changing environments and technologies.

Sequoia IT Management as a Service includes the following capabilities:

Infrastructure Management

Infrastructure/Application Monitoring

Desktops, server, networks, storage, applications etc.

Services Management

IT Service Management

ITIL V3/4 Service Desk system with IT Asset Management, Service Catalog and CMDB

Desktop & Server Client Management

This service consists of the following: Desktop and servers software deployment Inventory management Remote control management Mobile device management

Hosting

Hosting Services

Sequoia have the capability to provide hosting services at various service providers where the servers could be managed by Sequoia or you as the customer.

Security Services

The Sequoia team service covering consulting, design, implementation, as well as day to day operational services in data protection, identity management and governance as well as cybersecurity

Consulting Services

ITIL V3/4 system with IT Asset Management, Service Catalog and CMDB

Integration Services

Service integration and management (SIAM) is a framework that supports organizations retaining control of the entire service delivery process to deliver integrated services to the business.

ServiceNow Services

ServiceNow certified professionals help customers in the implementation of entire suite of ServiceNow including, customisation as well as integration with third party applications using industry best practices.

GET STARTED

This is where the real differentiator lies. With our Sequoia offering you will meet our experts – the most experienced and highly skilled in the industry. We will:

Study your unique business requirements and guide you step by step through the onboarding process
Design workflows that fit in with your business processes and leverage best practices
Provide reports that empower all the stakeholders within your business.

In partnering with us, you are assured of a globally competitive quality service, enabled by best in class technology that takes into account country and customer specific requirements.