identity and access management

Identity & access management

Sequoia will provide the following list of services as part of the Identity Management Suite (IDM): 

  • Provide and maintain a dedicated environment
  • Provide and maintain software licences
  • Integrate into 3rd Party systems (At Cost)
  • Integrate into the current Service Desk Manager
  • Provide web interface for IDM
  • Provide daily system support
  • Provide and maintain business reports
  • Provide and maintain SMS notification (hardware, software and services)
  • Provide and maintain system design and functionality for IDM management (aligned with business needs)
  • Provide R&D to ensure system designs and functionality is optimised (aligned with business needs)
  • Ad-hoc consulting (design & customisation of system, business analysis and adapt system accordingly). Consultancy cost may be incurred dependent on nature of consulting engagement.
  • Replacement of End of Life (EOL) equipment
  • Provide and maintain system software upgrades
  • Provide and maintain MSSQL

Password Reset

Identity Manager enables organisations to reduce IT and help desk workloads by empowering users to resolve identity-related issues on their own. Password Reset utilises the GINA or Credential Provider that provides the user with a Forgot Password link on the standard Microsoft Windows logon dialog.

Password reset using Identity Manager

Through an easy-to-use web interface, users can manage many aspects of their identity through various functions including:

Self-registration

Enables users to register for web applications through a publicly available web page. The user interface can be easily configured to request the specific information required by the organization depending on the type of user. This capability is frequently used for the purpose of managing external users of consumer-based applications.

Forgotten password and password resets

Instead of calling the help desk to reset a forgotten password, users can identify themselves via alternative means of authentication such as a series of custom questions. Upon proper authentication, they can set a new password for their global account or for any of their application accounts.

Customers would like to utilise Identity Manager Password Reset service in the following methods:

  • User Self-service: This is done via registration and challenge response answers.
  • Line Manager Password Reset: Line Managers are given the ability to reset domain passwords for their direct reports in Identity Manager Portal.
  • SMS OTP: One time pin delivery to users, enabling users to enter the secured pin to reset their domain password.
Sequoia IT Management as a Service will provide the integration and development required to enable the Identity Manager Reset Password capability to be used by the customers employees to access all Password Reset services on the network.