CapAbilities

Service management

Service Catalog

Service catalogue capabilities are an integral part of the Sequoia solution. They help create a one-stop storefront experience for business consumers accessed from Unified Self-Service for all business and IT services, and an optimised mobile app that helps increase productivity. With these capabilities the entire request lifecycle is managed and automated, including the request, approval, and fulfilment of services. This helps reduce the cost of service delivery, and improve productivity. Quick Value content, forms, workflow definitions, events and report templates help accelerate time-to-value.

Features:

  • Unified collaborative self-service. Business consumers, power users and decision makers have one social media-based means to access knowledge, collaborate, resolve issues, request services and view assets.
  • Publish services across multiple portals. Expose service offerings in any HTML source to provide seamless access to services. Create a unified user experience across CA Service Management solutions.
  • Unified collaborative self-service. Business consumers, power users and decision makers have one social media-based means to access knowledge, collaborate, resolve issues, request services and view assets.
  • Publish services across multiple portals. Expose service offerings in any HTML source to provide seamless access to services. Create a unified user experience across Service Management solutions.
  • Deliver services where, when, and how needed. Mobile apps for iOS and Android enable actions to be taken anytime, anywhere.
  • Automate routine, time-consuming, manual, or scripted tasks. Enterprise-class workflow and out-of-the-box services provide repeatable and extensible automation of service delivery to maximise operational efficiencies across departments and tools.